We are sorry to tell that currently RELAX® online store does not support telephone/fax ordering system.

Most items shown are in stock. If you have ordered an unavailable item, our customer service team will contact & notify you by email. You will not be charged for the unavailable item. If a productshows that it isout of stock, you will not able to add into cart. Please be aware that even if the item is in your shopping bag, it is still can be bought by another customer until you have fully completed your order with payment make.

Registering with us will speed up the ordering process for you as we would already have your billing and shipping details. It also allows you to track your current and past order, payment status & tracking number. However, you may still checkout as a guest. Do note that you’re unable to find your tracking number and order details at our store without registering as a member with us. You can still find the above information in your mailbox though.

For our stainless steel water bottles, we use Premium 18.8 stainless steel material and food grade SUS304 Stainless Steel material. For our water bottles, it is made using BPA Free Eastman Tritan™ Copolyester.

Most water bottles can be cleaned with warm, soapy water. For a deeper clean, use a mixture of vinegar and water or baking soda and water. It's important to clean the bottle regularly to prevent the growth of bacteria and mold, especially in bottles with narrow mouths.

It's best to refill your bottle daily to ensure the water stays fresh. If the bottle is properly sealed, water can remain drinkable for several days, but it's advisable to change it frequently.

This depends on the type of bottle. Our Stainless steel and certain plastic bottles can handle hot liquids, but always check with our guidelines. Glass and regular plastic bottles are generally not suitable for hot liquids.